Redress schemes and what they mean for you

Newly released figures from popular redress scheme The Property Ombudsman show that communication failure was the highest reported issue with Letting Agents during 2013 with a whopping 23% (closely followed by duty of care with 17% and reports & maintenance with 9%).

When an Agent is ARLA regulated, they are required to be a member of a formal redress scheme. This gives Landlords and Tenants a way to further progress their complaint if they are unsatisfied with the Agent’s findings, ore have not had a response from the Agent at all. It gives Landlords and Tenants greater security over grievances, and shows the Agent is certain to try and provide you with an exceptional service.

News released yesterday have given the go ahead to make it mandatory for all letting agents to join a redress scheme, as estate agents must, to give greater peace of mind to consumers.

Enquiries to TPO rose 23% in 2013 from 2012. This is a worrying figure as it seems to be showing a communication breakdown between Landlords and Agents, and that perhaps some Agents are not investigating any issues as thoroughly as they should. At River and Country, you have a direct point of contact with Lettings and Property Management at all times who can respond to complaints, and an easy to follow procedure.

When choosing an Agent, you should be asking the question, “are you ARLA regulated?”; and if they are, they will be members of TPO. The TPO is free to use for Landlords and Tenants.

Have you had a problem with a Letting Agent in the past? Or are having one now and want some advice on how to tackle the situation? Our team are local experts and are fully ARLA, NAEA and APIP qualified. Call us for friendly advice on 01474 833050, email us here or visit our website here.

P.S. Have a wonderful Bank Holiday weekend.